TV Can't Connect to Internet

[userpFJgWa4UmH]

I have Model No UN55MU6500F and it will no longer connect to the internet.  It has connected in the past.  All other devices are able to connect.  My internet provider confirmed everything is working on their end.  I have disconnected and re-connected but it did not help.  Please advise how to fix this.  Thank you.

[SamsungTam]

May I have the firmware version the TV is running?  Have you tried power resetting the TV by unplugging it and plugging it back up after a few minutes? 

[userpFJgWa4UmH]

I unplugged the TV for a few minutes and it connected when I plugged it back in. Thank you! 

[uservhC4zMS90f]

I'm having the same issue.  I have a UN65MU630DF.

It is not a service provider issue or a router issue.  It is clearly something within the TV or the software.  Samsung please provide a fix...

[Samsung_zUWIyqG]

If you go in to the network settings and change the DNS server settings and manually enter 8.8.8.8 generally fixes it

[uservhC4zMS90f]

Thanks for the reply.  My TV will not let me into Network Settings to change the DNS server settings.  It keeps flipping me back to the wireless or wired connection screen.

[Anonymous]

What is the current software version of the television? Have you performed the Network Test and then tried changing the DNS settings?

[uservhC4zMS90f]

My TV is currently running version 1270.  It says this is the latest version and there are no new updates.  I have run a Network Test and it still does not allow me to change the DNS settings.

[userDl2TkmkucJ]

I changed mine to 8888 and it didn't help anything.

[dirpubsaf]

didn't work