Original topic:

TV Mark on Screen

(Topic created: 08-26-2023 06:27 PM)
1633 Views
JDAnder3
Constellation
Options
Projectors & Other TVs

IMG_2465.jpegI took the TV out of the box and handled it exactly as quoted. I quickly noticed a mark on the side of the screen. Does anyone know how to fix it or if there is anything that can be done?

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! Thank you for reaching out! I see how this can be frustrating with your new TV having a mark on the screen. If it does not go away with cleaning the screen I would recommend taking this back for an exchange. As you did just recently purchase the TV. 

View solution in context

0 Likes
Reply
3 Replies
Diaboyos
Honored Contributor
Options
Projectors & Other TVs
If you just got it take it back for a replacement.
0 Likes
Reply
Options
Projectors & Other TVs
Do you have an eye glass cleaning towel it looks like a smudge. Have you tried attempting to clean it
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! Thank you for reaching out! I see how this can be frustrating with your new TV having a mark on the screen. If it does not go away with cleaning the screen I would recommend taking this back for an exchange. As you did just recently purchase the TV. 

0 Likes
Reply