I have a Samsung tv model UN55MU6290 and I am no longer able to download new apps on the TV, it says the memory is full yet all of the memory is being taken up by apps that I cannot remove, how do I fix this problem? Thank you for any assistance
Although I have an older Curved TV, I'm having the same issue. Whatever the last update did, It was big enough to take up storage space. Or, maybe Samsung's way to try to get consumers to buy their newer models. I have a 55" Curved 2017 Model: UN55MU6500. I also tried some of the work arounds that were all over the internet but nothing worked.
I have this same problem. I deleted all apps (aside from bloatware) and reset to factory settings and I went from having 0% memory to now having 4% memory... 96% is still full from apps I can't delete. I can't figure this out. Right now I have a bunch of apps I don't need (which don't even seem to be taking up space, so I don't know what is?) and I can't simultaneously have HBO Max and Disney Plus downloaded because they're both too big.
I'm also having this issue with model UN55MU6290 - there is no settings> apps > system app. Settings has the options of picture, sound, broadcasting, general, support, and terms and privacy. There is no clear cache options when going through smart hub to apps. Please provide guidance. The costumer service line told me to buy a new memory stick. This is unacceptable given that the tv is barely 4 years old.
This company does nothing except rip off customers. I'm starting to regret purchasing any type of Samsung product. Never again. I don't need a smart TV that bad. I'm getting all of the TV shows and news I want with an over the air antenna.
You have to consider this model was produced in 2017. At that time streaming like we do wasn't what it is now. So the amount of memory needed wasn't what it is now. The good news is the TV is scalable so all you have to do is get a memory stick and the problem is solved. If that wasn't an available solution you'd have to get a new TV. I too have maxed out memory and just spoke to a customer service tech at Samsung and this is the permanent solution. I found 2 16GB memory sticks for $9 at Walmart. It's no different than adding an SD card to expand a phone's available memory.
I would assume you would put the thumb drive in one of the USB ports on the back of your TV? But how is that going to give you extra memory. I have AT&T U-verse and had a router go bad. They sent me a new one and I could get any of the apps to show up. When I called the support person she came up with unplug the TV from the back of the TV and wait 15 seconds then plug it back in. Well I got the apps to show up minus the 4 or 5 we had downloaded and now I can't get any of the apps back because it says there is no storage space. It has 816.18 MB of space with 7 apps loaded (that I can't delete), these 7 apps take up a 38.908 MB of space. The e-Manual takes up 38.10 MB of space the rest don't even take up 1 MB of spaces. Who is at fault Samsung or U-Verse? I have done everything possible to give me access to add a few apps but to no avail. Any ideas other than get a new and different TV?
