Are there others who have had incredible difficulty getting a relatively new television repaired? I have been put through hoops for weeks trying to get a malfunctioning television serviced. Samsung provides a repair date, and then Service Quick contradicts Samsung, says not an appointment has been set, and all of this entails numerous calls, hang-ups, and lengthy wait times. I am not confident that my warranty will be honored at this point as my experience so far has all been negative. Have others had similar experiences.
Hello! Thank you for reaching out! I know that sometimes there can be some confusion on the warranty status for our products. All of our consumer brand TVs have a limited 1-year date of purchase warranty on them, unless you bought an extended warranty through Samsung or through your retailer. If you would like you can either call in directly at 1 (800) 726-7864 with your ticket number or send us a private message with your full model and serial number and your ticket number!
I will give you a advise flat screen they go bad get a new one, work with the cable industry and the new TV with video games playing all day give them 2 to 3 yrs before they go out, MONOPOLY my friend MONOPOLY
Thank you; my television is still under warranty, less than 2 years old. I want Samsung to stand by the warranty, but getting someone to come out and look at the tv has been an incredible challenge. As a result of this experience, I will NEVER purchase a Samsung product again. Just the worst experience.
Hello! Thank you for reaching out! I know that sometimes there can be some confusion on the warranty status for our products. All of our consumer brand TVs have a limited 1-year date of purchase warranty on them, unless you bought an extended warranty through Samsung or through your retailer. If you would like you can either call in directly at 1 (800) 726-7864 with your ticket number or send us a private message with your full model and serial number and your ticket number!
