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Original topic:

UN65TU7000 Firmware error/ will not install

(Topic created: 04-10-2022 03:15 PM)
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userPLVJhVSCzb
Constellation
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Projectors & Other TVs

Turned on TV to find this message.  I assumed it was a firmware issue, downloaded the newest firmware on Samsung's site to a USB drive and plugged into the TV without any success.  Files are unzipped,  drive formatted correctly, however I plug in the USB and the screen keeps the error message.thumbnail_IMG_4092.jpeg

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Samsung_Moderator
Community Manager
Community Manager
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Projectors & Other TVs

My apologies if this is still occuring after factory reset I would recommend having the TV service. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up. 

- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup

- If you're OUT of warranty, you can use this link below to find a service center in your area. 

 

https://www.samsung.com/us/support/service/locations/

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3 Replies
Samsung_Moderator
Community Manager
Community Manager
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Projectors & Other TVs

Hello! Here is some information in the link below that should be useful. 

https://www.samsung.com/us/support/answer/ANS00062224/

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userPLVJhVSCzb
Constellation
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Projectors & Other TVs

I followed those steps on the site, plugged the USB into the TV and nothing happened.  Still have the same error message

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

My apologies if this is still occuring after factory reset I would recommend having the TV service. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up. 

- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup

- If you're OUT of warranty, you can use this link below to find a service center in your area. 

 

https://www.samsung.com/us/support/service/locations/