UN65TU7000 Firmware error/ will not install

[userPLVJhVSCzb]

Turned on TV to find this message.  I assumed it was a firmware issue, downloaded the newest firmware on Samsung's site to a USB drive and plugged into the TV without any success.  Files are unzipped,  drive formatted correctly, however I plug in the USB and the screen keeps the error message.

[Samsung_Moderator]

Hello! Here is some information in the link below that should be useful. 

https://www.samsung.com/us/support/answer/ANS00062224/

[userPLVJhVSCzb]

I followed those steps on the site, plugged the USB into the TV and nothing happened.  Still have the same error message

[Samsung_Moderator · Accepted solution]

My apologies if this is still occuring after factory reset I would recommend having the TV service. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up. 

- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup

- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/