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USB Update did not recognize the file

(Topic created: 12-05-2022 11:05 AM)
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asamanoc
Constellation
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Projectors & Other TVs

Hello,

I have just purchased a TV (AU8200) 75  I want to upgrade the software but the automatic update function did not download the new version, I have the internet on my tv, and I have entered IP addresses manually as well, IP, mask, gateway and DNS 8.8.8.8, on download  Samsung official support webpage, exists a new release,  my question are, what is the correct procedure for doing that,  what is the correct format for the USB, should I need to copy paste all the files in the root? or copy the folder?

I have tried in different ways and my tv could not update.

I hope you can help me, please.

 

 

 

 

 
 

 

 
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Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hi there, thank you for reaching out regarding the USB update for the television. I completely understand the need for the update as we want the television operating with the most up-to-date firmware available, and I recommend reviewing this troubleshooting article for further assistance with that aspect- https://www.samsung.com/us/support/answer/ANS00062224/#:~:text=Connect%20the%20USB%20drive%20contain...

 

We also have these instructions here:

How to update using a USB drive

Step 1. Search for your TV’s model code on the Samsung Support website and then download the Upgrade file. (https://www.samsung.com/us/support/downloads/)

Step 2. Unzip the contents and store it on your USB drive.

Step 3. Insert the USB drive into the USB slot on your TV.

Step 4. The firmware update will start automatically

 

If you have any further questions please contact directly using any contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option.

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hi there, thank you for reaching out regarding the USB update for the television. I completely understand the need for the update as we want the television operating with the most up-to-date firmware available, and I recommend reviewing this troubleshooting article for further assistance with that aspect- https://www.samsung.com/us/support/answer/ANS00062224/#:~:text=Connect%20the%20USB%20drive%20contain...

 

We also have these instructions here:

How to update using a USB drive

Step 1. Search for your TV’s model code on the Samsung Support website and then download the Upgrade file. (https://www.samsung.com/us/support/downloads/)

Step 2. Unzip the contents and store it on your USB drive.

Step 3. Insert the USB drive into the USB slot on your TV.

Step 4. The firmware update will start automatically

 

If you have any further questions please contact directly using any contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option.