Unable to select apps on TV

[Yole2324]

My Apps selection doesn’t load. I select Apps on my TV and nothing happens.  Nothing launches so I can’t select new apps. Any help please 

[Samsung_Moderator · Accepted solution]

Hi there, Thanks so much for posting about this. Have you tried the steps in this link: https://www.samsung.com/us/support/troubleshoot/TSG10000062/

If that doesn't help, could you give us the model number, as well as some additional details about what you're experiencing?