I am writing to express my profound dissatisfaction and frustration with the handling of my fully paid order for a television, which was placed over a month ago.
At the time of placing the order, I was provided with an expected delivery window of November 14 and November 15. Yet, not only has the order still not been delivered, but there is also a complete lack of transparency regarding its status. Despite repeated attempts to contact your support staff, I have been met with nothing but vague responses and no concrete answers.
This experience has been nothing short of unacceptable and has caused significant inconvenience. I expected far better from a brand of Samsung's stature, which claims to deliver quality products and exceptional service.
Let me emphasize the gravity of the situation:
I have been left completely in the dark about the status of my order.
The promised delivery timeline has been ignored without explanation.
My time and effort in repeatedly following up with your team have been wasted.
The lack of communication and accountability is not only frustrating but deeply unprofessional.
As a customer who has fulfilled my payment obligations, I demand the respect of clear and timely communication and the prompt fulfillment of my order.
Sorry you're having these issues, but since this is a user to user support forum with no access to orders, you would need to contact support directly for help with this. https://www.samsung.com/us/support/contact/
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I've had similar experiences. Their delivery status updates are the worst in the industry and there isn't a soul at Samsung support who gives a hoot about it, or is willing to to try to help in any meaningful way.
It is frustrating that you're suggesting the same approach Iāve already tried multiple times with no resolution. My original message clearly states that Iāve contacted support repeatedly, only to be met with vague responses and no answers. This is exactly the lack of accountability and follow-through that makes this experience with Samsungās service so unacceptable.
Passing me back to a support system that has already failed to help is not a solution. Itās time for Samsung to take responsibility and address these ongoing issues with proper action, not excuses. This is VERY BAD service, and customers deserve much better.
Is there tracking information like it's being shipped because if so it's out of Samsung's hands you have to contact the shipper UPS FedEx whatever once Samsung hands it over to them it is out of their hands that's why you're getting big answers they don't know because they don't have access to the information
There is no tracking number because, as I stated in my original message, there is no status at all on the order. It has not been shipped, and Samsung has provided no information whatsoever. This is not a case of it being āout of Samsungās handsāāthe issue is that Samsung has completely failed to update me or even confirm the progress of my order.
The lack of transparency and accountability is unacceptable, and passing the blame onto a shipper that hasnāt even been assigned yet is not helpful. Samsung needs to take responsibility and provide answers immediately.
Then how did you have a delivery date most things don't have an estimated delivery date until it ship and on top of it with the holidays coming around don't believe any delivery dates you see Samsung clearly does not have access to the information you are seeking which means you either have to file a complaint with someone above them or file a complaint with your credit card or debit card company because clearly there is an issue and since Samsung doesn't have the specific information you want when they probably don't have access to it is a bit much if there is only an order number they don't have anything more than you do usually
When I ordered the TV on Samsungās website, I was provided with a clear delivery date at the time of purchaseāNovember 14-15. That delivery date wasnāt speculative; it was Samsungās commitment. Since then, Iāve repeatedly contacted customer care, provided them with the order number, and followed up for updates.
Your response mirrors what Iāve been hearing from customer care: vague excuses and no resolution. This isnāt about Samsung ānot having accessā to informationāitās about Samsung failing to deliver a paid product and offering no explanation or accountability.
The fact that Samsung charged for the product but hasnāt delivered it, while refusing to provide any meaningful update, is unacceptable. Filing complaints may ultimately be necessary, but it shouldnāt be my responsibility to escalate what is clearly Samsungās failure to honor its obligations. Samsung must address this issue directly and fulfill the order as promised.
