Original topic:

2021 frame tv screen issues

(Topic created: 04-07-2024 04:48 AM)
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Ddacosta
Constellation
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QLED and The Frame TVs

Can anyone explain what is happening with my screen? This started happening months after purchasing this tv but now it’s getting bigger. I can’t find any explanations online for this issue. It’s the worst when in art mode because the image is still. Thanks. 

IMG_3833.jpeg

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hi there, Thanks so much for reaching out about this. I can definitely see the concern there. Have you tried the steps in the link below? 

https://www.samsung.com/us/support/troubleshooting/TSG01202526/

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, Thanks so much for reaching out about this. I can definitely see the concern there. Have you tried the steps in the link below? 

https://www.samsung.com/us/support/troubleshooting/TSG01202526/