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65" Class Q90R QLED Smart 4K UHD TV (2019) MODEL NUMBER: QN65Q90RAFXZA won't power on

(Topic created: 07-26-2020 05:12 PM)
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jcp001
Asteroid
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QLED and The Frame TVs

The TV shut down while we were watching this morning.  Now there are no lights, not even the standby power light.  

 I have done the following:

  • Unplugged the wall power for 30 minutes (verified power at wall outlet)
  • Tried turning on the TV using the power button on the TV
  • Unplugged the One Connect box from the screen, waited 30 minutes and tried again
  • Checked for kinks or cuts in the wire leading from the One Connect box to TV
  • Unplugged the antenna (this was the only other connection plugged in)

I did notice that the firmware updated yesterday (not sure of the versions), but the TV worked perfectly all yesterday and this morning.  

 

Any way to reset the system or further check the power?  Other t/s steps?  Any suggestions at all? 

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SamsungCaleb
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I'm sorry to hear that, how long have you had this TV? Also just to confirm do you have the TV plugged into any kind of surge protector? 


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jcp001
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QLED and The Frame TVs

The TV was purchased in August 2019.  I did have it plugged into a surge protector, but it is directly plugged into the wall outlet now.  

 

65" Class Q90R QLED Smart 4K UHD TV (2019)

MODEL NUMBER: QN65Q90RAFXZA
SamsungCaleb
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QLED and The Frame TVs

So that I may look into this further can you send me a private message with your full serial number? 


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user5ICJ3ktHRn
Constellation
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QLED and The Frame TVs

Im having this exact issue as the op. It all of a sudden turned off. I do have the red light on the bottom of the tv on but the usual standby light in the corner is off. I try holding the power button down on the tv and i can hear the what sounds like the one connect box making a noise but not sure if thats normal or not. Still have some more research to do but i hope i dont have to have a tech come out. 

 

I just bought this tv about 8 months ago when my old(2016) Samsung JS8500 starting having a bad edge bleed problem and the screen just kept getting darker and darker over the weeks where you could barely make out what was happening on the tv.

 

Any help or ideas on what to do next ?

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SamsungCaleb
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