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08-26-2024 09:15 PM in
QLED and The Frame TVsAfter 5 years, I’m experiencing a terrible lag with this tv. Everytime I try to move the cursor left or right, it would freeze up.
I’ve tried deleting all the apps, resetting the tv, disabling Samsung tv, but no success.
even when I try to do a factory reset, the lag is still there making it impossible to even proceed at times
any suggestions here?
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08-27-2024 07:35 AM in
QLED and The Frame TVsHey, I can only imagine the frustration of dealing with this. Since it looks like you've tried all of the recommended troubleshooting, I recommend following MrGhoul advice by letting a service technician look this over. As we would like to look at this from a case by case basis, we would need to gather additional information. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
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Because your unit is out of warranty if you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:
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08-26-2024 10:39 PM in
QLED and The Frame TVs- Mark as New
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08-26-2024 10:46 PM in
QLED and The Frame TVsDevice care isn’t available on this model. I did everything to try to look for it.
in terms of internet, I have it directly hooked to router. I got 1gb, so that wouldn’t be an issue
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08-26-2024 11:02 PM in
QLED and The Frame TVs- Mark as New
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08-27-2024 07:35 AM in
QLED and The Frame TVsHey, I can only imagine the frustration of dealing with this. Since it looks like you've tried all of the recommended troubleshooting, I recommend following MrGhoul advice by letting a service technician look this over. As we would like to look at this from a case by case basis, we would need to gather additional information. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
Send Message to Moderator
Because your unit is out of warranty if you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit: