85" QLED no picture with sound

[userHj3bBlwQ1K]

I've had my 85" QLED tv for maybe 2 months and then all the sudden it went black but still had sound. This is a brand new tv so wasn't sure of what to think about it and what happened. It's under warranty so had a technician come out and said it needs a new panel but the part is on backorder and has no idea of when it will be available.  Now I have a $2000 85" paper weight with no way to enjoy it and no idea of and IF I will be able to in the future. This is why buying anything major online is dying because the customer care is horrible. Had I bought it from Costco, which they have it now cheaper than I paid, I would be able to return it and at least get a new one. Has anyone else had this issue? I've had Samsung products in the past and they were great and lasted years but to have the nicest one I've ever purchased go out on me in  a matter of mere months says a lot about a product.

[meself]

Should be under warranty

[userHj3bBlwQ1K]

It is under warranty but the part is in back order and they don’t know when it will be available. A brand new TV shouldn’t need fixed after less than 2 months of use. 

[meself]

True it shouldn't be having problems think waiting on the part the solution

[userHj3bBlwQ1K]

So the solution is not knowing when your 85” tv will work again. Not like it’s small and doesn’t take up an entire wall!!! I’ll never buy from them online cause if I were to get it from Costco I could have returned it and at least got it replaced. 

[meself]

I know it's frustrating but sometimes parts are in low supply nothing to do with how or where you bought it my guess is maybe damaged during shipping

[userHj3bBlwQ1K]

I bought it directly from Samsung which I’ll never make that mistake again. Customer service is horrible as well as any resolution is waiting for weeks on a product and “hoping” that’s the fix. Again, I will never get something of this value online because an exchange would be easiest. Which they don’t even offer that so now I have to stare at an empty screen for weeks. 

[meself]

It's was shipped to you such as happens to any store or retailers can get bounced around on the way

[userHj3bBlwQ1K]

There isn’t a product in existence that isn’t shipped whether you buy it in store or online. So really doubt it’s a shipping issue cause it sat and worked for months not being moved. Worked the night before and then suddenly didn’t work that morning. My guess is horrible quality and product design.