Original topic:

Apps Open But Wont Stream

(Topic created: yesterday)
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AndrewPaul
Constellation
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QLED and The Frame TVs

Model Code: QN75QN90CAFXZA

Software Version: T-PTMCAKUC-0080-2011.0, E0371410, BT-S

Purchased Nov 2023

 

I'm having issues with three apps.  

Disney+

Hulu

Peacock

All three apps will open and I can brows.  However, as soon as I hit play a spinning circle appears for about 2 seconds, than the screen goes black.  I can connect a Roku to this TV and stream anything I want without a problem.  

I've tried absolutely everything to troubleshoot the problem.  Cold boot, warm boot, completely resetting Samsung Hub, router restart.  I've tried using wired connection, wireless connection, hot spot on my phone.  Nothing works.  

What's troubling to me is that my brother has the same TV only his is 85".  His apps work fine.  However, he's running a different Software version than mine.  

I've called Samsung and walked through the troubleshooting.  They point the finger at the apps.  I've called the app companies.  They point the finger at Samsung.

Can someone at Samsung please provide some real solutions?

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7 Replies
MrGhoul
Sun
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QLED and The Frame TVs
Some of these apps started to not work a couple of weeks back. My apps were fine until a recent software update. My friend has a Samsung tv, and it's the same apps not working on his also.
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AndrewPaul
Constellation
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QLED and The Frame TVs

My troubles started around early November.  I would love to know if this was software update related.  

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MrGhoul
Sun
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QLED and The Frame TVs
I had contacted some of the apps, and peacock particularly related the issue as being a software bug. I'm thinking maybe software cause only a few apps are doing this Disney +, peacock and hulu. Many users are experiencing this problem with the same apps.
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Dan2023
Honored Contributor
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QLED and The Frame TVs
Have you tried deleting the app, then reinstalling it?
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AndrewPaul
Constellation
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QLED and The Frame TVs

I've deleted the apps, and reinstalled.  Same results.  I've tried completely resetting the Samsung App Hub.  Twice actually.  This action completely removes the apps.  I than re-downloaded the apps and installed.  Nothing changed.   

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Robin621k
Honored Contributor
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QLED and The Frame TVs
Streaming devices are better for Streaming. The Streaming companies are to slow in updating their apps for Samsung TVs, same with LG.
I use Google TV so much better!
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SMASNUG100
Galaxy
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QLED and The Frame TVs
This happened to me on Tubi. Black screen and sometimes it would fail. You have to register a DivX VOD code. It's in settings somewhere DVD you need a USB drive but that fixed it for me
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