Art Mode Favorites Folder Keeps Changing

[userUNRgB8y9et]

(I have a 2022 Frame connected to the SmartThings app.) After going through Art Mode & picking my favorites (three different times now), after a couple days the Favorites folder will revert back to 9 old images - not showing my current faves.

I curate my Favorites folder to Slideshow them, but that particular folder keeps changing on the backend. I’ve reset the home base box & reinstalled SmartThings to no avail.

The SmartThings automation settings to turn on the TV in the AM is very hit or miss, as well. Some days it’ll work & others it won’t.

Is there a fix to this?? Thank you!

[Samsung_Moderator · Accepted solution]

I recommend reaching out to our SmartThings team. They can be reached at 1-866-813-2404 or emailed at support@smartthings.com