I have a Samsung Q60AA that was working perfectly but all of a sudden it started getting this black cloud creeping into the screen. Then the TV restarts and tries again but the black cloud pops up again. How do I fix this? I have tried doing a factory reset, unplugging/plugging back on, etc.
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Good luck getting samsung to help with this . Almost 1 year with my tv this happened. The screen needed to be replaced. Year 3 it has happened again they would not even help . So 2 screens in 3 years is quality ?
They replaced my screen in less than a week after I called support
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