Blue/purple haze on dark images

[usercrR1i5fyMx]

I just purchased a 2022 The Frame 65" TV and I can see a pretty severe blue/purple tint or haze on dark content when looking at the screen from a slight angle. Turning the backlight down all the way makes it more difficult to see but never completely eliminates it. Is this normal? Or is it a defective unit? I tried factory reset, updating firmware, and adjusting color settings but it never goes away. The following images should show a white square and black background. Color mode is filmmaker.

[user751201tmO21]

We are on our second 65" Frame (I lost my grip on the first one removing it from wall) .... we've NEVER seen that issue (or any issue, for that matter.

Contact the reseller, or Samsung if bought directly

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! I understand how this can be frustrating with your new TV having these display issues. As you have done the relevant troubleshooting the next step would be service. As you have recently purchased this you will have a couple of options: 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup