Frame TV: art store subscription not recognized

[geoffroy27]

Hello, I have an art store membership but it’s not recognized when I try to access art. And when I click on the renewal membership option it says that I already have an active membership. I tried log out and back in from Samsung account, tried to reset the smarthub nothing is working. I’m basically paying for nothing

[JoseL1]

Problem still persist

[Ghk1492]

Same issue. Inaction for a long period of time in a widespread issue like this could end up a class action lawsuit.

This has been an issue for years. My 2020 Frame "lost the subscription" and now my 2022 diff sub has the same issue.

[Ttownjwoo]

Mine still doesn’t work from the fall 

[SamsungFD]

I keep trying to renew and it won’t let me. I am literally trying to send them money to renew my subscription but it just gets stuck on a circle of doom loading page. There is no point in having this TV if you can’t enjoy the art?! Sort it out Samsung

[userjQ9WrrLlry]

I have had same the issue since October of 2023 and the only way I could solve was just to create a new account they got my 50 bucks and a second 50 and they still have no clue on how to resolve this issue. Sounds like they a have pretty good scam going on here!

[dablanco]

I have spent hours on chat and phone with reps -each time I end up getting dropped with zero resolution (as in, they promise and swear to follow up, and then no one ever does).  The last rep actually suggested I go out and buy an SD card to upload some supposed firmware fix-but flat out refused my request for a refund on the $50.   Samsung’s support is horrible on this one, maybe overall.  Class action?

[Tliker]

Same issue. Started with weird art showing up on my screen and now I’m also in the doom loop of trying to get it to recognize my membership. Com’on Samsung!! 

[Saltandvinegar]

I just ran into the same problem. Just reset my smarthub, unplugged it for 20 minutes, and still hasn't fixed it. I got an annual subscription for my wife and now it doesn't work. Tells me I have a subscription when I click subscribe. What a pain.

[GPD101]

Dang it Samsung fix this. Same here - started earlier this week. I can get a cheaper TV without Art and that’s what they’ve left us with. Very frustrating - it might be a good idea if Customer Service starts to monitor these channels too. 

[Tk11]

Same issue. Spent hours on the phone yesterday with issue not resolved. I was told to send an email to cs.checkout@partner.sec.co.kr And explain my issue with my TV model information. My TV isn’t even 60 days old so ridiculous.