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Original topic:

Frame TV will no longer display all / shuffle

(Topic created: 09-18-2024 05:17 PM)
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JediMax
Constellation
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QLED and The Frame TVs

I bought the Disney 100 Frame TV last year and love using the "Display All" feature on the Disney collections that came with the tv. But now when I select "Display All" I get a popup that says I need to have an art subscription. Is this a bug? Please help.

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! When you press display all it may be trying to show artwork that's not a part of the Disney collection and causing this to pop up. You may have had a promotional art store subscription, so you did not see that pop-up. Make sure that you can display the Disney art first. If you are not please let me know!

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! When you press display all it may be trying to show artwork that's not a part of the Disney collection and causing this to pop up. You may have had a promotional art store subscription, so you did not see that pop-up. Make sure that you can display the Disney art first. If you are not please let me know!