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Original topic:

QLED TV power cycling

(Topic created: 08-22-2022 07:19 AM)
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userQtfKKjPAOn
Constellation
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‎07-10-2022 11:59 AM (Last edited ‎06-12-2024 02:47 PM by Samsung Moderator ) in 

QLED and The Frame TVs

It's so frustrating to see and hear this is a common issue among the QLED tv's and there has not been a fix or Samsung provide better customer service. My tv is 2 years old and has now started power cycling every 5 to 10 seconds. I can't even keep my tv plugged in. I've tried everything under the sun and even have left it unplugged for over 3 hours to see if that would fix it but no such luck. 

Has anyone found a fix for this yet that didn't involve spending more money for a tech to look at it. I've always loved Samsung products and have almost always purchased Samsung when available from tvs, fridges, stoves, dishwashers, washer, dryer and even my phones. This is so disappointing. I called Samsung support and all they could tell me was I had to pay to have a tech look at it. Come on, are you kidding me, it's only 2 years old! 🤬 Any suggestions would be appreciated. Thanks!

 

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3 Replies
Rdrakea
Halo
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‎07-10-2022 02:29 PM in 

QLED and The Frame TVs

Literally just went through this in the last 2 weeks.  2020 Frame 55" powers on and loads the Samsung Plus channel for like 1 second, then reboots endlessly.  I tried: 1) new power cord, 2) new one connect cable, 3) new one connect box.  It's the actual TV itself.

I always assumed the one connect box was the "brains" of the TV, but it's not -- it's literally the connections on an extension cord.  When I plugged in the new (used from eBay) one connect box, it is still setup and starts playing my last Samsung Plus channel (music video channel).

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userttcvSaPy1R
Constellation
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‎08-20-2022 02:18 PM in 

QLED and The Frame TVs

I have the same problem with my 2020 55" Samsung Frame. I haven't been able to use it in over a year -- it started when it was just weeks out of warranty, Samsung would not help. They referred the issue to a local samsung service provider, who will not answer calls, emails or arrange appointments for repair. I've tried switching the one-connect box/cord (as I have another identical TV that still works fine). I've tried all of their other suggestions that they endlessly post in reply to these types of posts. Nothing works. I'd actually be fine if it was something that required a repair -- but the repair is impossible to get, so I just have a black box hanging on the wall that cost thousands of dollars. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Samsung_Moderator
Community Manager
Community Manager
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‎08-22-2022 07:19 AM (Last edited 2 weeks ago by Samsung Moderator ) in 

QLED and The Frame TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: 

https://www.samsung.com/us/support/troubleshoot/TSG10002365/

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 

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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

 

 

 

If you purchased your TV outside the US, please visit the following link for further assistance: http://www.samsung.com/visitcountry

 

 

 

 
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