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Original topic:

Samsung QLED TV fades from bottom-right corner, freezes, restarts

(Topic created: 06-02-2024 01:09 AM)
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Solracca
Constellation
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QLED and The Frame TVs

Samsung QLED TV (QE50Q60AUXXH).

 

After switching on,  screen is clear but reactst slowly, then after ~30-60 sec screen starts to fade from bottom right corner and restarts (see picture).

- No other cable pugged

- 7 sec switching off on remote done

- power cable unplugged for hours

- factory reset done and still the problem exists

 

Did you have similar experience?

Thanks in advance!2b57ff44-a63c-444b-8d3f-3cd8356e4aab.jpg

 

 

 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello, @Solracca I agree with @Diaboyos on service being needed in this particular case.  Due to the unit being out of warranty, you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit: http://www.samsung.com/us/support/service/location

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stone111111
Constellation
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QLED and The Frame TVs
Hi120x120bb_1000000140_1717293507.jpg
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bill-e
Epic Samsung Care Ambassador
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QLED and The Frame TVs

Looks like it is in need of service.  Was there any impact or grabbing while moving it that happened there? 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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Solracca
Constellation
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QLED and The Frame TVs

There wasn't any impact. We bought it 2 years ago and worked perfectly.

After switching on, picture is clean, the clothes are keep coming after ~30-60 sec then TV freezes and restarts. 😞

 

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Diaboyos
Honored Contributor
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QLED and The Frame TVs
It needs servicing. Sadly, if it's out of warranty the cost to repair or replace it will be up to you.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello, @Solracca I agree with @Diaboyos on service being needed in this particular case.  Due to the unit being out of warranty, you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit: http://www.samsung.com/us/support/service/location

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