Works for me. Couple of hours without a single drop.
Id suggest we each take this with your local Samsung distributor. The more pressure we put on them the better.
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Original Story:
I have a per of QN90c 75" TV and a Q990B soundbar. After the TV was updated I immediately noticed sound drops with my soundbar. The drops would come at random intervals. Resetting the TV does not help. Neither does changing sound modes. Output via TV Speakers seems to be working fine drops-free. Searching online i found a few more similar cases with different Samsung TV models and Samsung soundbars affected by the same firmware.
@SamsungJustinCould you please provide an estimate on when the fix will be delivered? It appears that users have been experiencing difficulties for over a month.
@SamsungJustinOr, at least, please, provide some status update on the issue. We still don't know whether the user feedbacks are still being collected or work on the new update has been already started.
@SamsungJustin It’s a rather appalling level of customer service on this. Why are there no official communications or updates about the issue from Samsung?
So Still have this problem of sound, no fix for the moment !!! I specially bought my new neoqled tv and sound bar to have Dolby Atmos ! Incredible from Samsung !
Same problem. I already had this issue when I bought the TV, and it was fixed in a previous firmware update. So I think the issue is known and shouldn't be too difficult to fix. I also find it incredible that we can't downgrade in the meantime. Can someone from Samsung please keep us updated and give us a timeline? It seems like the least they could do.
1. TV Model you have: Samsung S95C 55" 2. Home Theater System / Soundbar model: Samsung HW-Q700CWWB-1002.0 21
3. External devices Connected: None
4. Current Software version for TV: 1402.5
5. How is the HTS or Soundbar connected: HDMI eARC
6. How often does this occur: Varies, sometimes once per hour, sometimes the tv will flick between tv speaker and (silent) soundbar rapidly.
7. Is there a specific device you're using when it occurs: No, It happens with any TV application plus live tv.
if i put the tv into arc mode when it’s oscillating between the silent soundbar and tv audio then the problem stops. Problem still happens in arc mode, 1-2 second drop outs when watching broadcast tv.
1. TV Model you have: Samsung S95C 55" 2. Home Theater System / Soundbar model: Yamaha RX-V6A
3. External devices Connected: None
4. Current Software version for TV: 1402
5. How is the HTS or Soundbar connected: HDMI eARC
6. How often does this occur: Varies, only with Samsung apps. Cable box connected to Yamaha receiver input works fine. Unplugging and replugging the HDMI cable into HDMI/ARC seems to temporarily help.
7. Is there a specific device you're using when it occurs: Varies, only with Samsung apps. Cable box connected to Yamaha receiver input works fine. Unplugging and replugging the HDMI cable into HDMI/ARC seems to temporarily help.
Thank you so much for providing this information, everyone. I'm working on tracking down some answers for us. I'll update the thread as soon as I find out anything!
This is the last response I had via UK support, on 7th April:
“At the moment we don't have the available fix yet, but our engineers are doing their best to rectify this. We'll update you once we have the resolution. I really appreciate your patience as we've gone through all this. Should you require further assistance, please do not hesitate to get in touch with us again, and we will be more than willing to help. Just quote your Samsung case, xxxxxxxxx for reference.”
