Was watching Sunday Night Football and all of a sudden the TV screen started turning black (from the top left of the screen -- as if someone had poured a liquid on it as the blackness spreads downward) and then it shows the QLED display and resets.
I have searched the forums for solutions, but the only items I have been able to attempt is unplugging the TV for 30+ seconds and changing the outlet in which the TV is plugged. No luck. Getting to the TV menu system to try for an update or to reset has not been successful as the menu system has become sluggish and the TV resets before I can get to proper menu item.
Is there anything else I can try? Do I need to call support to see if it can be fixed? It is a three year old TV. Certainly would have expected it to last longer.
Hello @Members_mmF21Xp! Thank you for reaching out! This is something that will require service. As it seems that you have done all the relevant troubleshooting. As your TV is out of warranty you can use the link below to find a service center below. I would also recommend seeing if you have an extended warranty with you place of purchase.
