Hello. I recently purchased this 85 inch 8k TV. My family and I have noticed that the picture and sound drop out for 1-3 seconds every 20-30 minutes. It does not matter which HDMI input is being used. I have a PS5 , Roku, and Verizon Fios STB hooked into 3 of the HDMI inputs, and I have a Sonos Arc plugged into the eArc HDMI.
It is super frustrating to pay this much money for a TV that is having this kind of an issues. From what I have recently discovered online, this is a common issue for Samsung TV's lately. I wish I knew this before I shelled out all this money for this TV, and especially since I recycled the box it came in, so no way to ship it back for a refund. The TV is only a month old. Please tell me there is an easy fix for this? I contacted chat support, and they suggested unplugging from the wall for a few minutes. I did that and that didn't work.
The TV is already plugged into the outlet directly. No surge protector or extension cord. But odd, an $8000+ tv would have these kind of issues. Samsung, you have really let me down with your horrible product.
I feel you! My tv not even a week old and I hear clicking sound every 5 sec or so. Very irritating! But I still have 90 days to return for replacement or a refund
Hello Larry, to be honest, I don't use the installed apps at all. I have a Roku unit that I prefer to use, so I am not sure. But with that said, it happens on all the HDMI inputs.
I forgot to mention, the PS5 shares a HDMI switch with a Nintendo Switch. But the drop out happens no matter which game system is being played, or If I am watching Verizon Fios, or if I am using my Roku.
I see. Give this link a shot for me: https://www.samsung.com/us/support/troubleshooting/TSG01109749/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
