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Remote - solid red light. Burning through batteries

(Topic created: 03-03-2025 06:33 PM)
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Jbjanice
Constellation
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QLED and The Frame TVs

Our Frame Tv remote has a constant solid red light.  We changed batteries, and it works but realizing it’s burning through the battery life.  Any suggestions?

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello! Thank you for reaching out! You may need to purchase a new remote. Please go to samsungparts.com to purchase a new remote. 




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4 Replies
Tidbitty
Black Hole
Options
QLED and The Frame TVs
By chance some type of liquid was spilt on it?
RobXbalboa
Red Giant
Options
QLED and The Frame TVs
Sounds like a button is stuck
rfdkxdd
Cosmic Ray
Options
QLED and The Frame TVs
You could also try getting a new remote if there are not to expensive. I don't know though because I have not gone shopping for remotes
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! You may need to purchase a new remote. Please go to samsungparts.com to purchase a new remote. 




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.