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Original topic:

Samsung 2020 65" Frame - eARC does not work with Sonos Arc

(Topic created: 06-11-2020 08:34 AM)
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BayshoreDrive
Asteroid
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QLED and The Frame TVs

I just purchased the new Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Has anyone else encountered this?

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useruACu4ZeuAi
Asteroid
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QLED and The Frame TVs

It's a shame they won't resolve this. I purchased multiple large screen Samsung TVs for my house this year. I wouldn't have made this purchase if I'd known it would pair so poorly with Sonos. It's not like this is a small issue - the sound literally cuts out on the TV. Unless this gets resolved soon, I won't purchase a Samsung again.