When I set it up, I was able to have all my photos display with a "black" matte. (I put black in quotes becuase it is actually a dark grey. I understand that not being able to display pure black mattes is a problem with this TV, but that is NOT why I am posting now)>
Yesterday, all the "black" mattes started displaying as grey color. I tried the following: - Switching the matte to a different color and then back again. - Confirming Software is up-to-date - Going to Settings>Support>Device Care and running Self Diagnosis, which passed OK. - Powering the display off completely and then turning it back on again.
None of these worked. I understand that one suggestion is to reset the TV. If I do this, I understand I will need to reupload the photos to the TV from the Smart Things app. But what else will be reset? I have an Xfinity Remote which I use to watch cable TV. Will the Samsung Reset affect the Xfinity? Will I need to re-choose which HDMI outlet the Xfinity Cable box is plugged in?
What other things should I try?
Or is the TV just garbage and this is a known problem that Samsung is aware of and doesn't care about fixing?
Hi there, Thanks so much for asking about this. I'd first like to provide the following link to our guide on factory resetting the TV. It has detailed information about this process, including everything that will be reset.
