Samsung the frame screen not working

[Indrit]

Hi 

I have a Samsung the frame 55 inch 2021 model. 
I was watching a movie and suddenly screen switched off. Then it started flickering like is attempting to switch on for a few seconds and then it stopped. I disconnected it from the power supply, took all the cables off and reconnected everything. The screen then was all white with 2 black stripes. 

Anyone thinks it is a pcb problem and is it worth repairing or cut the losses. I had the tv for 2 years. Any help will be greatly appreciated .

[Jamess467]

Without looking at your TV directly, I can see that the panel has died. It happens to all tvs. Nowadays it is cheaper than ever to just buy a new one.

[Indrit]

Thank you , I was not sure if it was the pcb or simply screen died 

[Mark7com]

Did you try restarting the tv? You can restart the TV by pressing and holding the power button on the remote for about 7 seconds.

[Indrit]

Thank you Mark. I did try with no luck .

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! If this is occurring on all sources this is something that will require service. depending on your warranty you will have a couple of options. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/