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a month ago in
QLED and The Frame TVsMy remote is not working and red light stays on continuously.
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a month ago in
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a month ago in
QLED and The Frame TVsHello! Thank you so much for posting about this. I completely understand your concerns about the remote not working and the red light flashing. I'll be more than delighted to assist. Are you in a room void of sunlight? If so, it could not be getting enough charge.
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4 weeks ago in
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4 weeks ago in
QLED and The Frame TVsThank you so much for confirming that. I have a couple links that may be helpful with this. The first is our general troubleshooting guide for remote control issues. The second is a guide more specifically about if the solar remote will not charge.
1. Remote Control Issues:
https://www.samsung.com/us/support/troubleshooting/TSG01202543/
2. Solar Remote Not Charging:
https://us.community.samsung.com/t5/Other-Mobile-Devices/Solar-Remote-Charging-Issues/td-p/2713056
Please let us know if these help!
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a week ago in
QLED and The Frame TVsI am not sure why but I also have the same problem, did they push any software which caused this issue???