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System under maintenance over 24 hours

(Topic created: Wednesday)
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SCADA_Guy
Constellation
Options
QLED and The Frame TVs

Trying to install the AcornTV app. Getting the message that the system is undergoing maintenance. Same message for 24 hours. System lets me install other apps. 

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SCADA_Guy
Constellation
Options
QLED and The Frame TVs

Thanks for the suggestion. Tried to update software and got a message complaining that my network is unstable. Bottom line:  I’m using a VPN, which was the root of the problem. Bypassed the VPN and got the AcornTV app installed no problem. 

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, Thanks so much for posting about this. I'd first recommend making sure the TV is up to date on software. This link has more details about how to update the software on your TV: 

https://www.samsung.com/us/support/answer/ANS10002051/

However, if you are still having issues with only the AcornTV app, I suggest reaching out to the app developer as it may be an issue with the app itself. 

Solution
SCADA_Guy
Constellation
Options
QLED and The Frame TVs

Thanks for the suggestion. Tried to update software and got a message complaining that my network is unstable. Bottom line:  I’m using a VPN, which was the root of the problem. Bypassed the VPN and got the AcornTV app installed no problem. 

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

That's great to hear! And yes that can and will cause issues on certain apps. 

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