Original topic:

TV Bracket - Please help!

(Topic created: 08-09-2022 09:56 AM)
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user5RWoV67FgB
Constellation
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QLED and The Frame TVs

I bought the 2022 NEO QLED (https://www.samsung.com/au/tvs/qled-tv/qn800b-85-inch-neo-qled-8k-smart-tv-qa85qn800bwxxy/?cid=au_pd...) and no one appears to be able to tell me what slim line, non swivel bracket to use.

On the site itself it shows the Slim Fit Wall Mount (WMN-A50E) as the bracket but that bracket specifically say "Compatible with 43-85” 2021 and 2022 QLED Series (except Q80A/Q80B)" noting the "except Q80B" which I believe is my above TV.

I have been on Samsung Chat and the sales team suggest this bracket but after I question the "exception part" they transfer me to the service department who again can't give me a straight answer.

Any help would be appreciated.

 

 

 

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Solution
Alinho
Cosmic Ray
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QLED and The Frame TVs
Your model is Q800B, it's not compatible with Q80B. Q800 is 8K resolution while Q80 is the 4K variant. Make sure to hire a professional to install the wall mount, because I also have the Q900 85" and my TV is sooooo heavy... it's hard for 2 people lift it up. So be careful with your wall resistance.