Original topic:

The frame firmware ruined tv

(Topic created: 07-12-2023 07:37 PM)
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userNbzHhjAe7v
Asteroid
Options
QLED and The Frame TVs

As many others have posted, the 1503 update or whatever version came out in June/July 2023 has broken so many features on the frame. 

HDMI CEC input switching is mostly unresponsive. Sometimes waking my apple tv will change to the HDMI input, but 9/10 times it will not. It used to work 100% of the time. 

Powering off an HDMI device no longer returns the tv to art mode. These two HDMI features are what made the frame worth purchasing. Now an additional remote is required and we're forced to switch inputs or swap to art mode. 

Art mode will also randomly not work. Sometimes it just refuses to leave the home screen. Truly abysmal. 

Finally, I've had zero WiFi issues for the last 8 months and now, every two days, the frame won't connect to wifi. It shows it's on the network but it shows a red X when showing internet connectivity. 

Samsung needs to allow us to downgrade the firmware. I have paid for the yearly store subscription and for the last 7 of 9 days, I have had zero access to it. No matter what I do, even factory resetting the device does nothing. Internet connectivity happens with no rhyme or reason. 

Art mode randomly changes brightness on screen with a dark yellow cast. Prior to the update, the tv would react quickly to ambient light changing. Now it can take 30-90 seconds and sometimes it goes dark in full bright rooms or it'll add a strange yellow cast in the dark. 

This is a product that was superb and has been absolutely ruined. It is so frustrating to use and absolutely infuriating talking to Samsung support. They wasted 2.5 hours of my time on the phone just reading from a script and saying to reset the tv. And that it must be my router that's the issue. It's not. I tried telling them I've tried different routers and changed from 2.4 to 5ghz and back. It's the firmware, not my router. 

How did this build make it out of testing?

24 Replies
Atleee
Constellation
Options
QLED and The Frame TVs

Yeah mine has the same issues. Worked fine until some weeks ago, now all CEC power off is broken from any device. 

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userJkpUPWpdQh
Asteroid
Options
QLED and The Frame TVs

All of the top posts on this sub are regarding how CEC has been broken. Does anyone from Samsung even look at these forums?

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cvnning
Asteroid
Options
QLED and The Frame TVs

I’m having all the same issues. Samsung, the latest firmware update RUINED your Frame series of TVs. Please fix the bugs or revert the firmware. This is terrible.

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Rparkerson
Constellation
Options
QLED and The Frame TVs

Has anyone found a contact at Samsung North America or anywhere in corporate Samsung to address this issue.   My 65 frame TV worked perfectly.  Now with any thing plugged into the HDMI 3 ARC port (currently the Samsung S801B soundbar) the Tv will not turn on.    The One connect box provides no power to anything including the frame tv itself.     If I disconnect the cable from the hdmi 3 arc and unplug the one connect box I can get the tv to turn on.   I did a factory reset and the tv will allow the sound bar to be connected via hdmi 3 ARC and worked fine until the tv updated the firmware and it was bricked again.  This proves it is a firmware issue.   Who can we report this to so it is resolved.    

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userNbzHhjAe7v
Asteroid
Options
QLED and The Frame TVs

they were totally useless during my calls. They just stick to the script. claim they never heard of the issues. They ignore the fact the forum is full of people with the same issue and just say, factory reset. 

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