JUMP TO SOLUTION Solved

Original topic:

UN65HU8550F Powers on. Turns Green (No other pixelation). Shuts off

(Topic created: yesterday)
32 Views
Weered
Constellation
Options
QLED and The Frame TVs

Hi,

When this TV is powered on it sort of seems as if it tries to start. Brief flicker of white/ pixelation only for a second. Then immediately goes perfectly green as if there is a damaged connection.

It stays in that state for maybe 5 seconds then powers off.

Attempts so far:

  • Unplug for extended period of time.
  • Hold power button on the back down for 30+ seconds.
  • Firmware upgrade boot from USB (Did not detect USB)

Not sure what the issue is. Any help would be appreciated.

Thanks,

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! @Weered Thank you for posting about this. I completely understand your concerns with the TV powering off and green screen. Disconnect all externals devices (HDMI, USB, antenna, etc) turn the TV on to see if the issues persists. A faulty device or cable could be interfering. Also, check the power supply to ensure the TV is plugged into a functional wall outlet, not a power strip or surge protector, as these could cause voltage issues. 

 

If the issue still persist. I recommend the unit be serviced. 

As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook
 
Send Message on Twitter 
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

0 Likes
Reply