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Original topic:

Art Mode My Album error message

(Topic created: 09-24-2023 09:37 AM)
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DarcyMckee
Astronaut
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QLED and The Frame

My frame TV will no longer allow me to choose any of the artwork I have purchased and uploaded to My Album. They all show in My Album on my TV , but when I choose any of those pictures to be displayed in art mode I get an error message.

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame

Hello there, DarcyMckee! Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further. https://community.smartthings.com/  Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404 or by email at support@smartthings.com.

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame

Hello there, DarcyMckee! Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further. https://community.smartthings.com/  Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404 or by email at support@smartthings.com.