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Original topic:

Samsung TV Q70A Bluetooth pairing crash with sony headset wh-1000xm4

(Topic created: 12-09-2022 09:45 AM)
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plum117
Cosmic Ray
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Hi, for around a week now, I can no longer pair my Bluetooth headset Sony wh-1000xm4 with my Samsung TV Q70A. I was using the headset nearly daily even though it was not perfect, it was working. 

Now, each time I try to pair with the TV, I select the device, and it starts the pairing process just when I think it is working; the pairing crash on the Sony and the device is no longer paired.

STR:

  • Open the TV, go to SmartThing's quick menu, and I can see wh-1000xm4
  • I hold the pairing button on the Sony until I hear 'bluetooth paring'
  • On TV (SmartThing's quick menu), I select the wh-1000xm4
  • I see the TV writing connecting, then connected
  • In the Sony headset, I hear 'Bluetooth pair....'. and then crash
  • The crash seems to be the voice staled at the end of the word paring saying 'ingggggggggggg'

The sony works well on other devices like computers (windows, mac) or bose speakers and phones (android, iPhone), so I guess something changes on the TV.

Please, I know SmartThing is a different department, but please be smart and forward it internally not to make me waste my time

I have found a workaround, it is not working 100%  of the time but often:

  • Hold the power button of the TV remote so it close and also restart while still pressing the button
  • Pair the headset right away
  • Open Netflix after
  • I was able to pair it 3 times yet this way.

Second workaround (faster than the first, credit to @TargetPriority there

  1. Go to setting > General > Accessibility > multi audio output
  2. Click on Multi-output Audio if nothing is appearing
  3. Select you bluetooth device then click connect
  4. Audio work in the bluetooth device

Note: The only disadvantage is that you can't use the TV remote for the headphones' volume control 

Thansk also to @vustinas that shared it even before but did not saw it!

 

In conclusion, if you also encounter the problem, please escalate it to Samsung support; the more users report it, the more it will get attention!!!!

@Communityuser3049203 By counting US & CA post, we have around 40 persons reporting this issue, can we have any help on this? Or any statement or update?

Reported Sony model related to this problem:

  • WH-1000XM5
  • WH-1000xm4
  • WH-XB910N
  • WF-1000XM4 (Fixed with Sony firmware update (v2.0.0)
  • WH-CH720N

Other TV model affected:

  • AU800055
  • AU9000
  • QE55Q60AAUXXH
  • q800
  • 55Q80A
  • QE55Q80AATXXH
  • 90AA85
  • QN65Q80
  • QN75
  • QN900A
  • QE65QN90AATXXH
  • QN94aa

Last update (Feb 3): Sorry guys, I spoke with support 4-5 times, always the same result, they escalated to a higer team said I will have response after 5 days and I'm left to hangup on waiting for replies. Samsung, I lost faith in you, if only you would let my effort knows it is taking into fixing the problem I would consider contnuing buying your product, now I start feeling you are not worth it. This is the last time I put effort enhancing Samsung experience.

BTW, support is making a joke of redirect me to a clear your cookie image when I tried to push for more information. This is a disgrace!!

 

 

 

 

 

 
 
 

 

 

 

 
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72 Replies
javier316
Constellation
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my qled q70A don't show my sony wh1000 xm4 in the bluetooth list 

please do something

 

 
adityamugen
Astronaut
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I have the same issue. I have 55 inch Q70A and Sony WH-1000XM4. The issue started as recent as December. It is extremely frustrating and I want Samsung to either give me a new TV or rollback to the previous update!!!

 

 
Pessi76
Astronaut
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QLED and The Frame

Same problem here too. Samsung frame and sony wh-1000xm4. So f.... Annoying

Ale77jhk
Astronaut
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same with my xm5 headset.

embarassing!

 

 
healed tie
Constellation
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Exactly the same problem here, the frame 2022 and a xm1000-xm4, was working perfectly before. I can connect other bluetooth phones on the tv and the phones with another 8 devices.

 
Musicman2001
Astronaut
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Same. Both of my QN94aa tv's stopped working with both my WF-1000XM4 and WH-1000XM4...not impressed with Samsung at all!

 

 
plum117
Cosmic Ray
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Thanks for stating that you have the same issues. If you have some time, please call or chat with Samsung support, so we pressure them to escalate the problem to developers. 

 

 
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Samsung_AdBPTqh
Constellation
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The exact same thing has been happening to me.  How do we escalate?

 

 
plum117
Cosmic Ray
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To escalate, you can go to samsung.com or samsung.ca and use the chat on the bottom right. You can also search on google for Samsung support. During the call or chat, ask to escalate to the developer, so they fix it.

 

 

 
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J-RL
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After 10mths without a hassle, I’ve experienced the same problem …inclusive of the ingggggg sound followed by powering off of the headphones on my samsung! I tried a reset of the TV. Its got worse. SmartThings doesn’t recognise my Sony wh-1000xm4 now. I tried a TV software update to no avail. Hope samsung fix this soon