Original topic:

The Frame 55 Turns Off and On Continuously

(Topic created: 07-25-2022 08:56 AM)
QLED and The Frame

My Frame 55 continues to shut itself on and off continuously.  I've done soft restarts, I've che ked wifi and the connection is strong. When I am able to connect I've checked settings and everything that could trigger this on and off situation has been switched off. Samsung support has been horrible. I can't even email, I get an email bounce back error message. Has anyone had this problem with there Frame TV? 


1 Reply
Community Manager
Community Manager
QLED and The Frame

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01108742/

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  


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