Original topic:

Calls not coming through

(Topic created: 11-02-2023 07:33 PM)
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Gunsmoke1959
Astronaut
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Samsung Apps and Services
Certain phone numbers are not able to get through most of the time . My phone rings once and goes to voicemail. But others get right through Everytime . Everyone can send text,so I know the numbers are not blocked . What could it be ?

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hey there, welcome to the Community, and thanks for reaching out about your calls not coming through for some people. I can see how inconvenient it is! This guide has troubleshooting steps to help resolve this: https://www.samsung.com/us/support/troubleshooting/TSG01001613/

If the troubleshooting isn't resolving this behavior, it is best to contact your carrier for further assistance, such as getting a new SIM card. 


If the carrier in addition is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Kdrewh
Comet
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Samsung Apps and Services
Occasionally has happened to me. Have you rebooted your phone?
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hey there, welcome to the Community, and thanks for reaching out about your calls not coming through for some people. I can see how inconvenient it is! This guide has troubleshooting steps to help resolve this: https://www.samsung.com/us/support/troubleshooting/TSG01001613/

If the troubleshooting isn't resolving this behavior, it is best to contact your carrier for further assistance, such as getting a new SIM card. 


If the carrier in addition is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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