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Original topic:

Can't add photos to frame tv in from mobile

(Topic created: 11-17-2022 09:34 AM)
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dabailey
Constellation
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Samsung Apps and Services

The smart things app will not allow me to ADD YOUR PHOTOS  The button is greyed out. I get the error saying that the TV and the phone must be on the same network I have confirmed they are on the same network. I have tried resetting the TV to factory, changing the networks phone and TV. Removing the TV from Smart things and re-adding it. I have confirmed my subscription to the Art Store is still active. I have logged out and back in on both the app and the TV and the button is still greyed out. 

2 Replies
Kranders
Constellation
Options
Samsung Apps and Services

I just got the exact same error. Hopefully it must be a bug in the app. 

 

 
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Thank you for reaching out. I can certainly understand your frustration with not being able to add photos to your frame TV. I would recommend reaching out to our SmartThings team direct at 1-866-813-2404, or you can e-mail them at support@smartthings.com. Please make sure to provide them with a link to this conversation so they can assist you further.