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Original topic:

Candy rain 2 game not saving

(Topic created: 08-30-2023 02:46 PM)
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All4dom
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I am having an issue when I play the above game its nit saving my progress. When I try to.report it from app I get an error.
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VerbumVeritum
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Samsung doesn't have anything to do with the game, so they won't be able to help. Try emailing the company through their "Contact us" form.

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VerbumVeritum
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Samsung does not make Candy Rain 2. You need to reach out to game developers to fix this problem.
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All4dom
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Who would that be? I know the games are instant & I may be wrong but aren't they cloud based. I can't even send an error report
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VerbumVeritum
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Which store did you access/download this game from?
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All4dom
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I didn't download it. It was pre-installed on phone in the games app
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VerbumVeritum
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Game Launcher? Could you kindly go to Settings>Apps>Candy Rain> at the bottom of page there should be a Version number or details to access via an App Store.
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All4dom
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It is game launcher....sorry was a brain freeze. Candy rain is not listed in the apps. It's a part of these games that are called instant games.... no downloads
VerbumVeritum
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Here are the links that I found within Game Launcher, under the "details" section of the game. It seems to be a company called Softgames.

https://www.softgames.com/privacy/

https://www.softgames.com/terms-of-use/
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All4dom
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I tried reporting the issue on its website but it only list 3 games in the drop down. Menu. I'll try & email samaung & see if the can do anything. I enjoyed playing the game so it stinks I have to wait
Solution
VerbumVeritum
Legendary Samsung Care Ambassador
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Samsung Apps and Services
Samsung doesn't have anything to do with the game, so they won't be able to help. Try emailing the company through their "Contact us" form.
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