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Samsung Apps and ServicesBy chance have you claimed the promotion in the Galaxy Store on another device, under the same account?
We recommend opening the Settings in the Galaxy Store and selecting Contact Us at the bottom. This will bring you to a section where you can submit an error report directly to Samsung and provide the data logs to the developers.
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Samsung Apps and ServicesPlease follow up and let us know how it goes.
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yesterday (Last edited yesterday ) in
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Thursday in
Samsung Apps and ServicesHello RickGrindskin, Welcome to the Community. We understand how disappointing it is to not be able to take advantage of a great promotion.
Have you checked to see if there is an update for the Galaxy Store?
Open the Galaxy Store app
Tap on Menu and select the Settings icon in the top corner
Scroll down and tap About Galaxy Store
Let us know which app version you have.
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Thursday in
Samsung Apps and ServicesScreenshot:
![](/skins/images/B0E5FF27666941E56E260FBD64397CFD/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/B0E5FF27666941E56E260FBD64397CFD/responsive_peak/images/icon_anonymous_message.png)
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