Hi. Whenever I create a new contact, I sometimes change the field name using the Custom field and create a new label name to an appropriate one.
I've been noticing this too recently. It's dropping all my custom descriptions. Really unacceptable to lose my data. I use custom labels for department numbers, admins, spouse numbers etc, now I don't know which phone number is which...
This is very bad software programming by Samsung. It's simply not acceptable that a $1500 phone loses all the custom fields in the contacts every time the phonebook has an update.
A nasty bug that they've ignored so far.
Same problem with my phone, as well. It does sync with Google contacts, but it then changes all the custom names to "home," or at times to "other;" thankfully, this glitch only appears on the phone and not with Google Contacts.
I am having the same problem. "Custom" has now been replaced with the last name I attempted to add to the telephone number list. I deleted the entry where the change occurred, but it won't reset back to Custom.
I have the opposite problem. I don't want to use custom field names. I want the HOME phone number to remain labeled HOME, but Samsung software localization is renaming this field to CASA (home in Portuguese).