Emojis and Gifs missing when playing Words 2

[kathymt]

My emojis and gifs no longer appear. I looked at samsung keyboard and says they are on. Is it a word problem or a keyboard problem. 

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[Samsung_Moderator]

Thank you for reaching out. I can certainly understand your concern with the emojis and gifs no longer appearing in the words and I would be happy to look into this further for you. Just to clarify does this only happen in words 2 or does this also happen on other apps?

[Heather55]

I also have the same issue. Only with words 2. No emojis and predictive text doesn't work.

[kathymt]

It is just wirh word two. Predictive text is gone also. I'm playing classic now and it's fine

[Samsung_Moderator · Accepted solution]

Thank you for that information. As you are only experiencing these symptoms with Word 2, I would recommend reaching out to the developers directly for further assistance. You can reach out to them directly at android.support@zynga.com for further assistance.