Original topic:

Messages app crashing

(Topic created: 05-28-2024 06:22 PM)
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Papyrus16
Pilot
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Samsung Apps and Services

My Samsung Messages app keeps closing. I've restarted my phone multiple times. I've gone to Settings > App Settings > Messages > Storage and hit Clear cache and Clear data. When I do this, the space used for cache and data go down to 0, but then immediately go back up to the original storage amounts when I reopen Messages.

I found a previous conversation about Messages crashing in Dec 2023 and tried following the instructions but when I held down the power button and volume up with the phone turned off, the phone restarted as normal, even though I held them down until after the Samsung logo disappeared.

If I can't fix it, can I install a different app for

My Google storage is 94% full. Could that be connected?

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2,577 Replies
PipingHotGlob
Constellation
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Samsung Apps and Services
I did the force stop, but it didn't help. BUT, when I uninstalled the updates on meet, my messages are working fine now and not closing. You guys should really try it. Worked for me.
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rzr
Constellation
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Samsung Apps and Services
Abv worked
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jaxton
Constellation
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Samsung Apps and Services
I just did the latest update last night, and now Messages keeps crashing. There's a bug in that software patch.
sandhillcranelady
Constellation
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Samsung Apps and Services
I can't text. It keeps closing on me within a few seconds.
PandaSan619
Constellation
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Samsung Apps and Services

Same issue, even cleared the storage and cache as recommended and continues to crash 

shar11
Constellation
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Samsung Apps and Services
Same with me. I have had my Samsung for like 3 months. This problem is so annoying.
Navmn
Asteroid
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Samsung Apps and Services

That keeps happening to me also, seems very weird that everyone is having this sudden issue as of 4 hours ago, or so. I haven't done an update since 8 July 2023 due to not having backed up and being weary of the updates. So it seems the issue implemented itself to people. 

One fix ive found to be able to still message, is to open messages app, press the +new message icon on the bottom right straight away, then you can search the contact you want and type the message intended and it allows sending eithout crashing. 

So far just a workaround, not a fix. 

Shine4eva64
Constellation
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Samsung Apps and Services

Thanks so much. This workaround is actually working 

Navmn
Asteroid
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Samsung Apps and Services

Happy to help! Hopefully Samsung do their part to resolve it ASAP

Cafrin
Constellation
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Samsung Apps and Services

I found the same work around.

I updated the Samsung Android app and cleared cache but still happening.

Obviously a bug that needs fixing if 10k people have viewed this thread. Hope the Samsung software engineers are working on a fix