Original topic:

Messages app crashing

(Topic created: 05-28-2024 06:22 PM)
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Papyrus16
Pilot
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Samsung Apps and Services

My Samsung Messages app keeps closing. I've restarted my phone multiple times. I've gone to Settings > App Settings > Messages > Storage and hit Clear cache and Clear data. When I do this, the space used for cache and data go down to 0, but then immediately go back up to the original storage amounts when I reopen Messages.

I found a previous conversation about Messages crashing in Dec 2023 and tried following the instructions but when I held down the power button and volume up with the phone turned off, the phone restarted as normal, even though I held them down until after the Samsung logo disappeared.

If I can't fix it, can I install a different app for

My Google storage is 94% full. Could that be connected?

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GaryB82
Epic Samsung Care Ambassador
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You're welcome happy to help can you please like the comment.  And Thanks for being a Loyal Samsung Member 



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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Britany27
Cosmic Ray
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You're welcome. I'm not big on the Google messenger, so that's what I tried, and it's been working.
JoeNAtlanta
Constellation
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Same here. All day long. Apparently it happened in December with an update also
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Monecarioca
Constellation
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Yes, I had the same problem and I got to fix it. I disabled the app Meet . Thank you !
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GaryB82
Epic Samsung Care Ambassador
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Happy to help and thanks for being a Loyal Samsung Member 



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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kci
Constellation
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Thanks it worked.
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GaryB82
Epic Samsung Care Ambassador
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Happy to help



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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user3aUrgRPoZX
Constellation
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This worked for me
GaryB82
Epic Samsung Care Ambassador
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Samsung Apps and Services

You need to Disable Google Meets and messages will start working again

Open App Drawer

search for Meets

Long Press on it and select Disable

 

Also check to see if they have an update to the Meet app 



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


maryjane8
Constellation
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Samsung Apps and Services

Just was told that the issue has to do with a conflict between Samsung messages and Google Meet.  The tech disabled the Google Meet app and my Samsung messages work now.  

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