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‎12-23-2020
02:10 PM
(Last edited
‎12-10-2023
08:46 PM
by
SamsungChelsea
) in
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‎12-23-2020
02:26 PM
(Last edited
‎12-23-2020
04:05 PM
by
SamsungJoJo
) in
download RAR see if you can see them through the file explorer there
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‎12-23-2020 04:06 PM in
Samsung Apps and ServicesHave you attempted to wipe the system cache partition on the device since the recent update?
- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight yes, them, and press the Bixby / Power key to select.
- When the wipe cache partition is complete, the Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.
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‎12-23-2020 04:51 PM in
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‎12-23-2020 04:30 PM in
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‎12-23-2020 04:34 PM in
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‎12-23-2020 04:40 PM in
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‎12-23-2020 05:07 PM in
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‎12-23-2020 05:11 PM in
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‎12-23-2020 05:17 PM in
Samsung Apps and ServicesI would try calling in 1-800-SAMSUNG (800-726-7864) so an agent can further assist with remote assistance to your device.
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