Nearly all devices are missing

[uservvEjyJAVem]

Noticed today that nearly all my devices are missing. Alexa can still control everything, but smartthings app and website show like 4 devices out of 50. 

Thanks for any tips.

[uservvEjyJAVem]

I take that back. No control from Alexa works. I've reset the hub to see if that helps, but it bothers me that devices are gone from my account too, not just the app

[CritterTypeThing]

Same here. Most devices and routines are gone.

[lk7]

same for me, happened during the night sometime.   Any word on how to recover

Opens in new window

PDF Download

Word Download

Excel Download

PowerPoint Download

Document Download

[userBiFVcoY4lg]

Same here, all local devices are missing from the hub. Any idea how to fix?

[CritterTypeThing]

SmartThings support sent an email saying they tried to restore hubs but we may need to basically reset everything manually. Terrible.

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand how upsetting it is for all of your devices to disappear from SmartThings. 

We recommend reaching out to the SmartThings Team for assistance. You can reach out directly to a support team in your area using the below information:

US support: 1-866-813-2404
US: support@smartthings.com
UK: support@smartthings.co.uk
UK support: 0333 0000333