JUMP TO SOLUTION Solved

Original topic:

Samsung Health doesn't sync correctly between phone and tablet

(Topic created: 10 hours ago)
160 Views
Rudyolph
Asteroid
Options
Samsung Apps and Services

It doesn't appear that the new medication tracking feature is synching between devices if you have Samsung Health installed on multiple devices. If you set up reminders and quantity counts they become out of sync and the tracking information is not synchronized if you use the "take all" feature of the notification on one device one day but then use it on the other device another day. You will also get notifications of both devices regardless of whether you indicate that you have taken your medications on a given day. 

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello Rudyolph, , Thank you for being part of the Community.  We understand the concern with Samsung Health not syncing between your devices.

Here is a link with some troubleshooting steps you can try: https://www.samsung.com/us/support/troubleshooting/TSG01003270/

If these steps do not help, or you have additional questions, we recommend reaching out to the Samsung Health team by calling 1-855-795-0509.

View solution in context

0 Likes
Reply
4 Replies
LongHiker
Galactic Samsung Care Ambassador
Options
Samsung Apps and Services

@Rudyolph Are you using multiple phones for this? I would bet this is something the designers didn't consider. As far as I've noticed the data between my phone and watch(es) have always been in sync.

If you want the developers to address this, submit a bug report. Open the Members app, click on Support in lower right, click on Send feedback, click the pencil icon to start an error report. 

 

Rudyolph
Asteroid
Options
Samsung Apps and Services
Not multiple phones but a phone and a tablet. Phone and watch also seem fine.
0 Likes
Reply
LongHiker
Galactic Samsung Care Ambassador
Options
Samsung Apps and Services

@Rudyolph I hadn't really checked out Samsung Health on the tablet until yesterday. I did notice that some of the data didn't match with my phone. I have to admit that I really didn't expect the tablet to have everything since it can't connect to the watch. 

Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello Rudyolph, , Thank you for being part of the Community.  We understand the concern with Samsung Health not syncing between your devices.

Here is a link with some troubleshooting steps you can try: https://www.samsung.com/us/support/troubleshooting/TSG01003270/

If these steps do not help, or you have additional questions, we recommend reaching out to the Samsung Health team by calling 1-855-795-0509.

0 Likes
Reply