Samsung Health, Smartthings and Find My (Samsung find me) all see a few devices I've previously (years ago) removed from the Wearable app. I also confirmed these devices are removed from the list of devices Samsung has for my account. However, I have 2 older watches that appear and an old pair of Samsung Buds appearing on my devices list in Smartthings, Find My and as the step counter in Samsung Health. Anyone know how to remove them?
I have already tried visiting the Find My webpage but there's no option to delete or remove the old devices. Only thing I can find is to hide them. The most annoying bit is Samsung Health sees a many years old Gear S2 watch as my step counter when my actual step counter is a Watch 7 Ultra. Even though the app displays Gear S2 it appears to be counting steps from my Watch 7 Ultra. SMH Samsung.
First, I've read up quite a bit on this issue and it seems Samsung may have a database issue where they're holding on to old and deleted devices somewhere in their backend systems. Has anyone managed to work through this poorly written software code by Samsung or do you just ignore it and soldier on?
Last thing, I tried to erase and cancel my Find My and Health subscriptions figuring I'd start over and hopefully the old devices wouldn't reappear. Well, seems that erasing and deleting my Find My account doesn't work. All it does is exit the browser session but when I log in again, all data remains as is. I've tried doing it from my PC as well as in the phone. Same result. However I was successful erasing the Health app and account but when I setup again the Gear S2 listing reappeared.
Samsung needs to assign an engineer to resolve this nonsense!
I do hide them but after a few days they unhide themselves. That's the even more annoying part. That's why I'm focused on getting them out of the device inventory.
