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Original topic:

Phone app Crashing after One UI 6.0 update.

(Topic created: 11-21-2023 07:14 AM)
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text1
Cosmic Ray
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Samsung Apps and Services

After One UI 6.0 update, I can't see who is calling or accept/reject the call. 

Callbgprovider app Crashing
Call app Crashing 
Phone app Crashing
 
These are the pop ups showing up.
 Need to fix ASAP 
631 Replies
CliffCh
Asteroid
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Samsung Apps and Services
I might try to do that. Everything works just when I get a call it says the app failed but I can talk just can't see who it is and I have to go through **bleep** to hangup
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Samsung Apps and Services
A bad sim card can cause such an issue.
CliffCh
Asteroid
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Samsung Apps and Services
Ok thanks
Members_2DTutC9
Constellation
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Samsung Apps and Services

I'm having the same issue after the update of One UI this morning. My Sim card has been working just fine before this update. Seems like several people are having the same problem so I doubt everyone all the sudden having bad Sim cards... Mine showing "CallBGprovider keeps stopping", and a black screen so I can't even end the call.

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Samsung Apps and Services
I couldn't even call or text last night. It would end the call immediately on me.
I had to use the WiFi to access my internet to do anything.
The new sim card fixed the call issue too.
LeoWyatt89
Comet
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Samsung Apps and Services

Usually best practice after an update is to perform a factory data reset. Has anyone tried that to see if it fixed this? Mine updated, but I haven't had any issues. 😞

 

https://www.samsung.com/us/support/answer/ANS00062029 

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Raiden36
Cosmic Ray
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Samsung Apps and Services
Factory reseting was my next choice until I found out about Google Phone. I didn't want to go through having to restore all my data 😂
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VeeSmiles
Astronaut
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Samsung Apps and Services
I keep getting the error saying "callBGProvider keeps stopping" and "phone has stopp"
userOv9LuA1M2n
Asteroid
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Samsung Apps and Services
I am having that same problem 😕
DanielTheBigD
Galaxy
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Samsung Apps and Services
This is most likely a mistake on Samsung's end, as a few other S22 users had the same issue. This is because clearing the data from the app and the cache partition did not work for most.