Original topic:

Phones Reset Backup

(Topic created: 08-08-2024 10:12 AM)
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Seth_the_Best
Constellation
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Samsung Apps and Services

Hello there,

The company I do IT for is trying to unenroll a few company Samsung phones out of Knox Manage and Knox Mobile Enrollment. This requires the phone to go through a full factory reset. There are a few photos, calendars, contacts, and files on these devices that the users will want to save to have transferred over. What would be the best way of backing up the data on these phones so the data will be available once the resetted device comes back online.

Thank you for any response.

2 Replies
LongHiker
Galactic Samsung Care Ambassador
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Samsung Apps and Services
They could use Smart Switch to back up to a USB flash drive. I would use a cloud service for photos and files.
Seth_the_Best
Constellation
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Samsung Apps and Services

Thank you for your response.